Chase Make an Appointment: A How-To Guide

Chase Make An Appointment

Mobile App Scheduling

Chase offers a convenient way to schedule appointments directly from your mobile device using the Chase Mobile app. This feature eliminates the need for phone calls or searching for branch hours, allowing you to book a time slot that fits your schedule with just a few taps.

To schedule an appointment through the Chase Mobile app, follow these simple steps:

  1. Log in to the Chase Mobile app using your username and password.
  2. Locate and select the "Make an appointment" option. This may be located within the "Customer Service" or "Appointments" section of the app, depending on your version.
  3. Choose the type of service you require. Whether you need assistance with opening a new account, discussing loan options, or addressing a specific banking need, select the relevant service category.
  4. Select your preferred Chase branch location. You can choose from a list of nearby branches or search for a specific branch using the app's search function.
  5. Browse available appointment slots. The app will display a calendar showing available time slots for your chosen service and branch.
  6. Select a convenient date and time for your appointment. Review the selected date and time to ensure it aligns with your schedule.
  7. Confirm your appointment details. Once you've reviewed and confirmed your appointment information, submit your request through the app.
  8. You will receive a confirmation message with the details of your appointment. Save this confirmation for your records.

The Chase Mobile app offers a streamlined approach to scheduling appointments, putting you in control of your banking needs. By utilizing this feature, you can save time and enjoy a more efficient banking experience.

Phone Appointment Scheduling

Chase Bank offers several convenient ways to schedule an appointment, including by phone. This allows you to speak directly with a banking representative and discuss your needs in detail.

To make a Chase appointment by phone, you can call the bank's customer service line. The number to call varies depending on your specific needs and location. You can find the appropriate number on the Chase website or your Chase debit or credit card. Once you're connected, a customer service representative will guide you through the appointment scheduling process. They will ask for information such as your name, account number, reason for the appointment, and preferred branch location. Based on your needs and availability, the representative will help you find a suitable date and time for your appointment.

Remember to have your Chase account information handy when you call, as this will help expedite the process. Phone appointments are a great option if you have complex banking needs or prefer to speak directly to a representative.

chase make an appointment

In-person Appointment Scheduling

To schedule an appointment with a Chase banker in person, you have a couple of options:

You can locate a branch near you using the Chase website or mobile app. Once you've found a convenient branch, give them a call during business hours. Let them know you'd like to schedule an appointment and the reason for your visit. The branch representative will help you find a suitable date and time.

Alternatively, you can walk into any Chase branch during business hours. While you might be able to see a banker without an appointment, scheduling one in advance is always recommended to minimize wait times and ensure a banker is available to assist you with your specific needs.

Remember to bring a valid government-issued photo ID and any relevant documents related to your appointment.

Required Information

To schedule an appointment with Chase Bank, you'll need some basic information handy. This helps streamline the process and ensures you're matched with the right banker for your needs.

First, have your Social Security number available. This is standard for verifying your identity and accessing your account information.

Next, if you're an existing Chase customer, grab your account number. This could be your checking account, savings account, or any other account you hold with Chase.

If you're scheduling an appointment for a specific product or service, like a mortgage or auto loan, have relevant documents ready. This might include pay stubs, tax returns, or property information.

Lastly, think about what you want to accomplish during your appointment. Having a clear objective, whether it's opening a new account, discussing loan options, or getting financial advice, will help the banker tailor the meeting to your specific needs.

Appointment Confirmation

Once you've scheduled your appointment using the Chase mobile app or website, you'll receive a confirmation. This usually comes via email or text message, depending on your communication preferences. This confirmation serves as a reminder of your appointment details, including:

Date and Time: This confirms the day and hour you've chosen for your meeting.

Branch Location: The address and sometimes a map link to the specific Chase branch you'll be visiting.

Appointment Reason: A brief description of the service you've selected, like "Consult with a banker" or "Open a new account."

Confirmation Number: A unique code associated with your appointment, helpful for reference if you need to reschedule or have questions.

Keep this confirmation handy. You might need to show it to the banker when you arrive for your appointment.

Scheduling an appointment with a Chase banker is easy - you can do it online, through the Chase mobile app, or by calling your local branch.

chase make an appointmentElara Grey

Reschedule or Cancel Appointments

Need to reschedule or cancel your Chase appointment? It's easy! Here's how:


  1. Go to the Chase website.
  2. Navigate to the "Make an Appointment" section.
  3. Click on "Manage Existing Appointment".
  4. Follow the prompts to reschedule or cancel (you'll need your confirmation number).

Chase Mobile App:

  1. Open the Chase Mobile App and log in.
  2. Go to the "Appointments" section.
  3. Find your appointment and choose to reschedule or cancel.


  1. Call Chase customer service (find the number on your debit card or the Chase website).
  2. Tell them you need to reschedule or cancel an appointment.


Please be considerate and reschedule or cancel as soon as possible. This helps Chase offer your appointment slot to someone else.

Tips for a Smooth Appointment

To ensure your Chase appointment goes smoothly, keep these tips in mind:

Be clear about your needs. Knowing what you want to discuss or accomplish before your appointment helps us serve you better.

Gather necessary documents. This might include your government-issued ID, account statements, or any relevant paperwork for your specific needs.

Arrive on time. Arriving a few minutes early allows you to check in comfortably and be ready for your scheduled meeting.

Be prepared to explain your situation. Providing clear and concise information helps our team understand your needs and provide appropriate solutions.

Don't hesitate to ask questions. Whether it's about a specific product, service, or financial goal, our team is there to address your concerns and provide guidance.

Explore all available options. Chase offers a variety of services, so be open to exploring different solutions that might best fit your financial situation.

Confirm next steps. Before ending your appointment, ensure you understand any actions you or the banker need to take and confirm the timeline for follow-up.